Refund policy

You can always contact us for any return questions at support@mudlerhatco.com

Damages and Issues

Please inspect your order upon reception.
In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at support@mudlerhatco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns

We accept returns up to 15 days after delivery if the item is unused and in its original condition. We will refund the full order amount (the purchaser is responsible for return shipping costs).

If you have any further questions, please don't hesitate to contact us at support@mudlerhatco.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you get what you want is to return the item you have (the purchaser is responsible for return shipping costs). Once the return is accepted, please make a separate purchase for the new item.

Refunds

Our goal is to ensure customer satisfaction. If your order arrives damaged or you are not completely happy with your purchase, please contact our customer care team at support@mudlerhatco.com and we will strive to rectify the situation.

International Shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mudler Hat Co. is not responsible for these charges if they are applied and are your responsibility as the customer.